TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These Terms and Conditions provide for the terms of the contractual relation between Bookgreece.com acting as a broker for various suppliers and a client and/or customer using this website and/or purchasing services through it (hereinafter referred to as "the client" or "the customer"). Bookgreece.com provides accommodation and transport from a wide range of accommodation providers and carrier airlines, ships and car rental companies. The provision of such travel arrangements will be subject to the terms of each supplier as part of the conditions of contract with us (either as agent for the supplier or as part of our holiday package. All of the suppliers’ terms and conditions cannot be listed here but the client / customer must read them carefully. The main companies that we do business with are listed below but due to the wide range of travel products that we provide, as agent as well as part of our holiday packages, there are many more. The conditions of carriage and/or contract for these suppliers may be found on their own web sites. If it is not possible to find these conditions of carriage and/or contract, contact should be taken with us.
All rates are in the currency specified each time. The rates are subject to changes due to currency fluctuations, the increase of VAT or of any other taxes. Any such increase/decrease will automatically affect the published rates. The valid rates for any service booked are as published on the Bookgreece.com website at the time of reservation.
2.1 RATES EXCEPT UK POUNDS, US DOLLARS & SWISS FRANCS
All currency rates except UK Pounds, US Dollars & Swiss Francs are provided for convenience purposes only. Bookings for such listings shall be accepted in Euro currency only and payment for such bookings shall accordingly be processed and cleared in Euro currency. www.bookgreece.com will not be liable for any fees or charges which may occur by the cardholder's issuer.
2.2 NON-REFUNDABLE RATES
Sometimes some rooms may appear to be non-refundable. These rooms carry special restrictions and conditions. Please read the rate rules below for any such rooms prior to making your reservation.
- ADVANCED PURCHASE / NON-REFUNDABLE RATES. Rules & Restrictions on payments for bookings made via Bookgreece.com for Advance Purchase / Non-Refundable rates are not refundable and bookings may not be modified. Rooms & Rates are subject to availability at participating hotels.
- ADVANCED PURCHASE / NON-REFUNDABLE RATES. Full payment in advance required. The credit card will be charged instantly for the full duration of stay even if the booking is not used. No restrictions to the online purchase date and subject to hotel availability at the time of booking. The Advance - - Purchase / Non-Refundable Rate discounts vary for each hotel. Reservations made with non refundable rates cannot be changed, refunded, partially refunded, exchanged, cancelled or transferred to another party. No refunds for non-arrival on check-in date.
- Modification/Cancellation of Reservation: It is not permitted to modify a Non Refundable Rate reservation. In the event that a Non Refundable Reservation needs to be cancelled the full amount paid will be retained as cancellation fee and no refund or partial refund will be due.
Charges cannot be applied to other stays, services or merchandise. No rates or hotel availability are guaranteed until full payment is received. Bookgreece.com reserves the right to cancel a reservation without notice if we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the reservation.
3. PAYMENT TERMS
Payments for the services chosen and agreed on must be done as displayed within this website and/or system. By clicking on the "Book now" button after entering your credit card number you are deemed to be submitting a binding offer to the Company.No contractual or other obligations will be created for Bookgreece.com, unless payment in full is received by Bookgreece.com for all the services to be provided to the customer/ client and agreed on through this website. Bookgreece.com reserves the right to enable/disable its prepayment option in this web site. The percentage quote of prepayment will be shown on this web site or during the payment process of the Partner Company and/or customer. Bookgreece.com reserves the right to increase/decrease the prepayment percentage quote at any time.
4. ACCOMMODATION TAX
An accommodation Tax has been applied by the Greek government effective from 01/01/2018. The taxation will be per room, per day and is payable directly to the accommodation at check in. This taxation is not included in any prices shown on this portal. Cost in Euros is as follows (subject to changes): properties registered and licensed as Hotels: 1-2 Stars €0,50, 3 Stars €1,50€, 4 Stars €3,00, 5 Stars €4,00. In registered Apartments, furnished rooms etc. the daily taxation will be per room, on a daily basis as follows: 1-2 Keys €0,25, 3 Keys €0,50, 4 Keys €1,00. Please note that our portal rating may differ from the official rating which is the basis for calculating tax.
By making a reservation with Bookgreece.com you accept and agree to the relevant cancellation and no-show policy. The general cancellation and no-show policy of each service is made available on our website during the reservation procedure and varies according to the selected service and/or date. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Any lesser charges are subject to the discretion of Bookgreece.com, and after discussion with the affected partner.
In the event of a confirmed booking being unavailable, Bookgreece.com will endeavor to offer an alternative solution of the same or higher standard in same location/area or manner. In the event where this is not possible Bookgreece.com may offer a full refund if the alternative solution is not preferred. Bookgreece.com will also endeavor to contact the Partner prior to the client’s departure and advise him/her of this unavailability. In the case where this is not possible Bookgreece.com will endeavor to ensure that the relevant supplier looks after any changes as quickly and as efficiently as possible. Bookgreece.com reserves the right to cancel a reservation in the event of system error, system malfunctions and/or price calculation error.
Reservation total amount greater than
5.1 CREDIT NOTE KEY INFORMATION IN CASE OF CANCELLATION
In the event that a client wishes to cancel a reservation, Bookgreece.com has the right to issue a Credit Note (after deducting any cancellation or administration fees). The credit due will appear in the client's online account for future use. In such cases a refund to the client's credit card will not be processed. If you are entitled to a Credit Note you will be notified via email where the credit will be available for your use once you log in to your online account. In the event that the credit voucher is not used within the given period and a refund is due, Bookgreece.com will deduct the administration fee relative to the value of the credit voucher.
6. PAY LATER OPTION
If applicable and available, certain accommodation providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.
For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)).
By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust your personal details or cancel your reservation, please visit the "My Reservation" section on bookgreece.com and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
7. RESERVATION AMENDMENTS
Reservation amendments will be charged at 10 Euros per booking or equivalent as per below currency exchange rates:
• EUR 10.00 = GBP 8.00
• EUR 10.00 = USD 10.00
• EUR 10.00 = CHF 10.00
Please note that the rate our Customer Service Team give to a guest for a requested amendment is subject to change and will be re-confirmed at the time of amendment.
8. THE PACKAGE TRAVEL AND LINKED TRAVEL ARRANGEMENTS REGULATIONS 2018
You benefit from all EU rights applying to packages. Bookgreece.com will be fully responsible for the proper performance of the package as a whole. Additionally, as required by European Union law, Bookgreece.com has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Please read below more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018.
1) Travellers will receive all essential information about the package before concluding the package travel contract.
2) There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
3) Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
4) Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
5) The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
6) Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package, the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
7) Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
8) Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
9) If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
10) Travellers are also entitled to a price reduction or compensation for damages where the travel services are not performed or are improperly performed.
11) The organiser has to provide assistance if the traveller is in difficulty.
12) If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured.
More information on The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here
Should the customer have reason to make a complaint, the complaint must be made and a remedy requested immediately on location to the office referred to in the confirmation. The right to raise claims is invalidated if a participant omits to notify us of a defect in writing whilst on location.
10. TERMS & CONDITIONS OF SERVICES
All contracts for flights concluded through Bookgreece.com are governed by Cyprus Law, E.U. Regulation 261/2004 of 11 February 2004, and the Rules set out by the International Air Transport Association as revised from time to time Clients/ passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin or other than a E.U. Member- State, are advised that the provisions of a treaty known as the Warsaw Convention of 1929 may be applicable to the entire journey, including any portion entirely within the country of origin or destination. The Courts of the Republic of Cyprus have absolute jurisdiction for all contracts concluded hereby. All provisions provided in the terms and conditions 1-26 apply to the bookings of flights as well except when in conflict with the provisions of the present section 10.
Air Carrier: air transport undertaking with a valid operating licence.
Operating Air Carrier: air carrier that performs or intends to perform a flight under a contract with a passenger or on behalf of another person, legal or natural, having a contract with that passenger.
Package: pre arranged combination of not fewer than two of the following when sold or offered for sale and when the service covers a period of more than 24 hours or includes overnight accommodation: (transport, accommodation, and other tourist services not ancillary to the former two).
Denied Boarding: means a refusal to carry passengers on a flight, although they have presented themselves for boarding except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation.
Cancellation: means the non-operation of a flight which was previously planned and on which at least one place was reserved.
Ticket is a valid document giving entitlement to transport, or something equivalent in paperless form, including electronic form (E-Ticket), issued or authorized by the air carrier or its authorized agent.
Validity: Tickets as a general rule are valid for one year, starting from the date issued, except when otherwise provided expressly in the tickets or in Air Carrier’s tariffs, conditions of carriage, or any relevant regulations.
Name changes: Not permitted
Other changes: Whether changes or cancellations can be made depends on the fare conditions of the specific ticket bought. Please contact us at least 3 working days prior to your departure date and before attempting to make any changes or cancellations.
An administration fee of EUR 20 per ticket will apply to this service in addition to any charges applied by the airline.
Courier delivery/ postal charge may apply.
Air Carriers reserve the right to modify the flight schedule at any time prior to departure.
Name of the Air Carrier
The Air Carrier’s full name and its abbreviation must appear in Air Carrier's tariffs, conditions of carriage, regulations or timetables. The Air Carrier's name may not appear in full on the ticket, but it must be abbreviated.
Address of the Air Carrier on the Ticket
The address of the Air Carrier shall be deemed to be the airport of departure as indicated next to the first abbreviation of carrier's name in the ticket. The agreed stopping places are those places indicated in this ticket or as indicated in carrier's timetables as scheduled stopping places on the passenger's route. Carriage to be performed hereunder by several successive carriers shall be considered as a single operation.
Limitation of baggage Liability
Liability for delay, loss or damage to baggage shall be borne entirely by the Air Carrier and is limited unless a higher value is declared in advance and additional charges are paid. For specific types of articles excess valuation may be declared in cooperation with the Air-Carrier. Some Air Carriers exclude liability for fragile, valuable or perishable articles. In the case of a damaged baggage and within a period of 7 days from the day of the receipt of the baggage, the Client-Passenger must file his/her complaint in writing and must be addressed to the Air Carrier. In case of delay of baggage, the complaint must be made within 21 days from date the baggage was delivered.
10.2 TRAVEL INSURANCE
Bookgreece.com strongly advises that you take out a policy of insurance together with your flight reservation in order to cover you and your party against the cost of medical expenses; in the event of accident or illness; loss of baggage and money; and other expenses. Please check it carefully to ensure that all the details are correct. Failure to disclose relevant information will affect your insurance. Please note that the sale of travel insurance on the Bookgreece.com website is administered by our partner Mondial Assistance (Greece) Limited, a member of the Mondial Assistance Group. The contract is subject to terms and conditions, which are accessible during the booking process. You can contact Mondial Asstistance directly regarding your travel insurance on the contact details mentioned on your Policy document issued and send by email to you after you complete your reservation.
Final travel arrangements
Please ensure that all your travel, passport, visa (if required) and insurance documents are in order and that you have a copy of your Insurance Policy in case you needed.
In case of date changes to your journey you need to contact the Travel Insurance Company directly to request the change of your Travel Insurance contract and policy. Bookgreece.com is not responsible for the availability, protection policy of personal information, page content, or any damage caused by the use of third party site's pages as you access those pages under your own responsibility. The supplier providing travel insurance on this website is an independent contractor and not an agent or employee of Bookgreece.com. Bookgreece.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting thereof. Bookgreece.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control, and has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
11. RESTRICTION OF LIABILITY
Any exclusion or limitation of liability of Air Carrier shall apply to and shall cover all agents servants and representatives of the Air Carrier and any person whose aircraft is used by the Air Carrier for carriage and its agents, servants and representatives. Bookgreece.com cannot be responsible for delays, accidents, losses, changes of schedules, damages, etc, that may occur in any of its suppliers' services. Bookgreece.com will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure.
Bookgreece.com will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this website, even if there is negligence, or if Bookgreece.com or an authorized Bookgreece.com representative has been advised of the possibility of such damages, or both. In all cases, Bookgreece.com total liability for all losses, damages, and causes of action (in contract, tort including without limitation, negligence), or otherwise will not be greater than the amount paid to access this website and/or its services.
12. ITINERARIES AND PROGRAMS
Bookgreece.com reserves its right to modify and/or change, without notice, any itineraries or programs presented in this website, or anything else presented in this website, as a result of changes caused by service suppliers or third persons in general or any other reason.
13. STAR RATINGS AND QUALITY OF ACCOMMODATION
The client/customer/partner acknowledges that star and any other ratings are merely a general outline based on the ratings of our company’s contracting department combined with the official rating of Greece (governed by the Greek Tourism Organization) and may not be relied up on to identify the quality of the accommodation. Standards can vary within the classifications, and this is usually reflected in the price. The same applies for amenities offered and contracted such as: Single rooms, baby cots, roll down or pull out, or extra beds and any other amenities described.
14. ACCURACY OF INFORMATION
Bookgreece.com and its suppliers have taken reasonable care to ensure that the content of the website including all hotels and other information are accurate.The hotel and other information provided are listings provided by relevant suppliers. Bookgreece.com publishes such information in BONA FIDE. THE PARTNER ACKNOWLEDGES AND ACCEPTS THAT Bookgreece.com CANNOT BE HELD RESPONSIBLE FOR ANY INACCURACIES IN SUCH INFORMATION, NOR CAN LIABILITY BE ACCEPTED FOR CHANGES TO FACILITIES WHICH ARE NOT NOTIFIED TO Bookgreece.com BY THE RELEVANT HOTEL AND OTHER SUPPLIERS IN QUESTION.
The order of the hotels appearance might be affected due to the commercial agreements we have with certain hotels. For those hotels that we have made special commercial agreements we have added a special label with the text <<Top Deal>> in the Hotel search results.
THE CUSTOMER/CLIENT/PARTNER ALSO ACKNOWLEDGES THAT: (I) WHILE Bookgreece.com ENDEAVOURS TO KEEP ACCURATE AND UP-DATED ALL INFORMATION CONTAINED ON THIS WEBSITE, Bookgreece.com CANNOT BE RESPONSIBLE FOR ERRORS, OMISSIONS, OR MISLEADING INFORMATION CONTAINED IN THE HOTEL OR OTHER LISTINGS OR INFORMATION, AND (II) THE HOTEL OR OTHER LISTINGS MAY CONTAIN ERRORS.
The room photos are indicative and may not correspond to the actual room type featured.
If a certain facility is important to the client, then the client/customer should check with Bookgreece.com or the supplier that this facility or feature will be available during the client’s dates of stay.
15. DUTY TO COOPERATE
In the event of disruption to the Services provided each participant is obligated in the framework of statutory regulations to cooperate in avoiding or minimising possible damage.
16. LINKS TO THIRD PARTY SITES
This web site may contain hyperlinks to websites operated by parties other than Bookgreece.com. Such Hyperlinks are provided for your reference only. Bookgreece.com does not control such web sites and is not responsible for their content. Bookgreece.com incursion of hyperlinks to such web sites does not imply any endorsement of the material on such websites or any association with their operators.
17. RESTRICTIONS ON USE OF MATERIALS
Any software that is made available to download from this website ("software") is the copyright work of Bookgreece.com and/or of the owner of this website, its affiliates and or their suppliers.Any use of this software is subject to the "fore signed agency/or licence agreement." All materials contained in this Website are the copyright property of Bookgreece.com and/or of the owner of this website, or its subsidiaries or affiliated companies and/or third party licensors.No material from this may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Only one copy of the materials may be downloaded on each computer.
18. RESTRICTIONS & PROHIBITION ON IMPORTATION & ON EXPORTATION
According to the Law, the importation and exportation of certain goods is prohibited or restricted. Restrictions usually refer to the need for securing the authority or inspection from the appropriate Government Department. The aim of prohibitions and restrictions is the protection of society and the perpetuation of a safe environment. More specifically, such prohibitions and restrictions are essential for the safeguard of social ethics, order and security, protection of public health or the health of animals or the protection of plant-life, the protection of industrial and commercial property, archaeological treasures, cultural artefacts and others.
Some examples of prohibitions that apply on importation:
Narcotic drugs, psychotropic substances and other controlled pharmaceuticals; obscene matters and objects, such as videocassettes, DVD’s, films, books, magazines etc.; flick knives and daggers; counterfeit and pirated goods; nuclear, chemical, toxic, biological weapons and similar substances; goods used for illegal hunting of game; counterfeit bank notes.
Some examples of restrictions on exportation:
Various Mammals, birds, reptiles, fishes and invertebrates as well as flora.
You can find a list of all of the prohibitions and restrictions, which passengers may carry with them on the website of Ministry of Environment and Energy on the Greek CITES Species section.
19. AREA OF JURISDICTION-GOVERNING LAW
These terms and conditions are subject to the Laws of the Republic of Cyprus and to the exclusive jurisdiction of the courts of the Republic of Cyprus.
20. FORCE MAJEURE
If as a consequence of Force Majeure, Bookgreece.com is obliged to curtail, Alter or cancel a booking and/or any services agreed, the partner and/or client/customer shall not be entitled to claim compensation and/or refund for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term “Force Majeure” includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal, legislative, military or other authority, strikes, industrial action, or any other reason beyond the control of Bookgreece.com.
21. AMENDMENT TO THESE TERMS AND CONDITIONS
Bookgreece.com reserves the right to amend these Terms and Conditions at any time. This Agreement cannot otherwise be altered without prior consultation and agreement with Bookgreece.com.
22. ENTIRE AGREEMENT
These Terms and Conditions contain the entire agreement between Bookgreece.com and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Bookgreece.com in writing.
23. SYSTEM INTEGRITY
The usage of any device, routine, or software which inhibits or interferes with the running of the Bookgreece.com website or any booking concluded upon it is strictly prohibited. Any action which creates a load on Bookgreece.com or infrastructure which may be considered unreasonable or disproportionate is strictly prohibited.
24. NO GUARANTEE OF CONTINUOUS ACCESS TO THIS WEBSITE
Bookgreece.com does not guarantee continuous access without interruption to its website, nor does Bookgreece.com guarantee secure access to its services. The performance of Bookgreece.com may be interfered with many factors outside its control.
The headings used in these terms and conditions are included for convenience only and shall not define, extend, limit, or otherwise affect these terms and conditions.
26. EXTENT OF VALIDITY OF TERMS AND CONDITIONS
Any Party buying services from this website acknowledges that the provision and the purchase of such services are done according to these Terms and Conditions.
27. ASSIGNMENT IS NOT ALLOWED
The Partner/client/customer may not assign, subcontract convey or delegate his/her rights and obligations under these Terms and Conditions.
28. USE OF PERSONAL INFORMATION
The person purchasing and/or booking services from this website agree that these Terms and Conditions are reasonable. The user consents to the use of his personal information by Bookgreece.com and/or the owner of this website and/or its third party suppliers for the purpose of providing the services contracted.
The user agrees that no joint venture, partnership, employment, or agency relationship exists with Bookgreece.com and/or the owner of this website as a result of the use of this website or the purchase and/or booking of services through this website.
The invalidity of one or more provisions of these Terms and Conditions does not signify the invalidity of the whole Terms and Conditions.